Return & Refund Policy

Tobacco Mart AU

At Tobacco Mart AU, we aim to offer our customers quality products and dependable customer service. As the products we offer are subject to specific handling requirements, we encourage customers to read and understand our return and refund terms before making a purchase.

No Returns or Refunds

All purchases made through Tobacco Mart AU are considered final.

We do not offer returns, exchanges, or refunds for any products under our standard policy.

This policy covers all items available in our store, including but not limited to:

• Cigarettes and cigarette cartons

• Rolling tobacco and tobacco pouches

• Chop Chop tobacco

• Other tobacco-related products

Reason for This Policy

Due to health, safety, and hygiene considerations, tobacco products cannot be accepted back after they have been dispatched. These restrictions are intended to maintain product safety, protect customers, and help us comply with relevant regulations.

Order Accuracy

Customers are responsible for checking their order information carefully before completing a purchase. Please make sure that the selected products, quantities, and shipping details are accurate.

Once an order has been submitted and processed, changes or cancellations are not permitted.

Damaged or Incorrect Orders

If you receive an order containing either of the following:

• An item that is different from the product you ordered, or

• A product that has been damaged during shipping or delivery

Please notify our customer support team within 24 hours of receiving your order. Include clear photographs of the parcel and the affected products so that we can assess the issue.

Our team will examine the information provided and determine what assistance may be available, where applicable.

Please note that submitting a complaint does not automatically qualify you for a return or refund.

Contact Us

If you need any clarification regarding our Return & Refund Policy, we recommend getting in touch with our support team before placing your order. We will be happy to answer your questions and provide further information.

Email: info@tobaccomartau.shop