Shipping policy

Shipping Policy

Tobacco Mart AU

At Tobacco Mart AU, we strive to offer a dependable and discreet delivery service throughout Australia. To understand how we handle shipping and deliveries, please read the following policy before placing an order.

Shipping Coverage

We currently provide delivery services only within Australia.

Customers can place orders for delivery to residential and commercial addresses throughout the Australian states and territories.

Shipping Method

All orders are sent through Australia Express Post.

  • Estimated delivery timeframe: 4 to 6 business days

  • Actual delivery times may differ depending on the destination, weather conditions, or unexpected courier delays.

  • All delivery timeframes are estimates and cannot be guaranteed.

Order Processing Time

  • Orders are generally prepared and processed within 1–2 business days after payment has been successfully confirmed.

  • Orders received on weekends or public holidays will be processed on the following business day.

After your order has been dispatched, you will receive a notification confirming that your parcel has been sent.

Tracking Information

  • Tracking information will be made available once your parcel has been dispatched.

  • You can use the tracking number to monitor your shipment directly through the courier's tracking service.

  • Please note that tracking information may take some time to become available or update after dispatch.

Delivery Responsibility

  • After an order has been dispatched, the courier service is responsible for transporting and delivering the parcel.

  • Tobacco Mart AU is not responsible for delivery delays caused by courier services, incorrect delivery addresses, or circumstances outside our control.

  • Customers must ensure that all shipping and delivery information entered during checkout is complete and accurate.

Failed or Delayed Deliveries

Deliveries may sometimes be delayed or unsuccessful for reasons such as:

  • Incorrect or incomplete delivery addresses

  • The customer being unavailable to receive the parcel

  • Unexpected courier service problems

If you experience a delivery problem, we recommend contacting the courier directly using your tracking information. Should you need additional assistance, you may contact our customer support team, and we will help where possible.

No Returns or Refunds

Due to the nature of the products we sell, the following conditions apply:

  • We do not accept returns, exchanges, or refunds under our standard policy.

  • Customers should carefully check their orders and delivery details before completing the checkout process.

Contact Us

For any questions or concerns about shipping, delivery, or your order, please get in touch with our customer support team before placing your purchase. We will be happy to provide assistance and answer your questions.

Email: info@tobaccomartau.shop